Issue	Solution
Gmail disconnected	Reconnect Gmail in Settings
Out of daily limit	Wait until midnight or upgrade plan
Email blocked as spam	Gmail filters might be catching it
Recipient doesn't exist	Double-check email address
Large attachment	Check file size < 25 MB

How to verify:

Check the error message in Polaris AI
Try sending directly in Gmail to test
Check Gmail's Sent folder

Google Calendar Won't Show Events

Possible causes:

Verify Connected Calendar

Make sure calendar is connected: Settings → Account → Connected Apps → Google Calendar ✓

Check for Hidden Calendar

Check if calendar is hidden in Google Calendar app

Reconnect Calendar

Try disconnecting and reconnecting

Check Event Location

Check if event is in different calendar than expected

Microsoft Outlook Connection Keeps Dropping

Try disconnecting and reconnecting

Once connected, toggle Auto-Reconnect ON (Settings → Preferences)

Check Microsoft account security - log in to outlook.microsoft.com directly

GitHub Not Updating

What it looks like: See old issues or repos

Ask "Sync GitHub" to force refresh

Disconnect GitHub, wait 30 seconds, reconnect

Check public vs private repository permissions

Email Issues

Emails Sent to Wrong Person

Act quickly! You have ~30 seconds to undo.

Immediately ask "Undo that email"

Check Gmail Sent folder

If sent, contact the person to explain

Prevention: Use confirmation mode - ask "Draft an email to..." first to preview

Can't Find Email

Try these search variations:

Search by sender name (not full email)
Search by subject keywords
Search by date range
Search from: person@example.com (Gmail format)

Alternative approaches:

"Show emails from John this week"
"Find emails about the proposal"
"Search for emails with 'urgent'"

Email Marked as Spam

If you receive an email that shouldn't be spam:

Ask "Mark emails from [sender] as important"

Or manually in Gmail: "This isn't spam" button

Future emails will go to Inbox

Signature Not Working

Go Settings → Account → Email → Signature

Add or edit your signature

Make sure Use signature is toggled ON

Calendar Issues

Events Not Showing

Possible causes:

Calendar not selected to show
Events in different calendar
Date range filter active
Time zone mismatch

Fix:

In Google Calendar, make sure calendar is checked (visible)

Check Settings → Preferences → Timezone matches your actual timezone

Can't Schedule Meeting

Error messages:

Error	Fix
"No time available"	Try different date/time, expand search window
"Invalid time format"	Use format like "3:30 PM" or "Tuesday at 10 AM"
"Calendar full"	Remove or move other events
"Permission denied"	Make sure you own/can edit that calendar

Reminder Didn't Trigger

Check timezone in Settings → Preferences → Timezone

Check browser notifications are enabled

Check Settings → Preferences → Do Not Disturb isn't blocking it

Check your computer wasn't sleeping at reminder time

File Issues

Can't Upload File

Can't upload?

Error	Solution
"File too large"	Max is 100 MB per file, compress or split
"File type not supported"	Convert to supported format (see Supported Formats)
"Upload taking forever"	Likely internet speed - try smaller file or wired connection
"Out of storage"	Upgrade plan or delete old files

Files Disappeared from Vault

Check filter - make sure "All" files selected, not filtering by type

Search by filename

Check Trash/Recently deleted

Contact support if really stuck

Can't Reference File

Make sure you:

✓ Actually uploaded the file
✓ Uploaded it to Vault (not attached to email)
✓ Using recent filename in command
✓ Describing what you want it used for

Example that works: "Use the pricing.xlsx file I uploaded to create a comparison doc"

Performance Issues

Slow Responses

Common causes:

Complex request requiring multiple steps
Internet speed
Temporary server load
Large file processing

What to try:

Simplify your request
Break complex tasks into smaller steps
Check internet speed
Try again in few minutes

High Battery Drain

If Polaris AI is draining battery fast:

Close unnecessary tabs

Disable voice features if not using

Toggle Auto-Reconnect OFF if having connection issues

Use Polaris AI web app instead of leaving browser tab open

Too Many Notifications

Go Settings → Preferences → Notifications

Toggle off notification types you don't want

Enable Do Not Disturb during specific hours

Account Issues

Forgot Password

Go to login page

Click "Forgot password"

Enter your email

Check email for reset link

Click link and set new password

Password reset links expire after 24 hours. If link doesn't work, request a new one.

Can't Log In

Try these steps:

Double-check you're typing email correctly

Check Caps Lock isn't on

Try password reset even if unsure

Try Incognito mode (rule out browser issues)

Contact support with account email

Lost Access to 2FA

If you can't access your authenticator app, use recovery codes.

Go to login page

Enter email and password

At 2FA prompt, click "Use recovery code"

Enter one of your recovery codes

Now turn off 2FA and set it up again

Lost recovery codes too?

Email support@polarisai.com with identity proof
May take 24-48 hours to regain access

Billing Issues

Charge declined:

Verify payment method in Settings → Billing → Payment Method

Update if outdated

Try different payment method

Contact bank to approve charge

Duplicate charges:

Contact billing@polarisai.com immediately
Include email and transaction date
We'll investigate and refund if needed

Feature Not Working

Voice Input Doesn't Work

Go Settings → Preferences → Voice

Make sure Enable Voice Input is ON

Check browser microphone permission:

Chrome/Firefox: Click microphone icon in address bar → Allow

Try again

Text-to-Speech Not Playing

Make sure device volume isn't muted

Go Settings → Preferences → Voice

Toggle Text-to-Speech OFF and back ON

Check browser audio permissions

Memory Not Learning

Memory disabled?

Go Settings → Preferences → Memory

Toggle Allow Learning ON

Memory working but seems wrong?

Go Settings → Memory → View Memories

Find incorrect memory

Click edit or delete

Getting Help

Contact Support

For immediate help:

Click Help icon (?) in dashboard
Type your issue
Or email support@polarisai.com

Include in support message:

What you were trying to do
What went wrong
Any error messages
Your browser/device
When it happened

Community Forum

Visit our community forum for:

Tips from other users
Workarounds
Feature discussions

Report a Bug

If you found a bug:

Collect steps to reproduce

Take screenshot if helpful

Click Feedback in dashboard

Select "Bug Report"

Describe exactly what happened

Still Stuck?

No solution here? Try:

Check status page: Is Polaris AI down?
Restart: Turn it off and on again (really!)
Search help: Browse all help articles
Contact support: support@polarisai.com

We're here to help! 🎉

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